Privacy Policy

Effective Date: March 1st, 2026
Last Updated: March 1st, 2026
 
1. Introduction
 
Heritage Management Ltd. (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.
 
This Privacy Policy explains how we collect, use, disclose, and protect your information when you:
 
  • Visit our website
  • Purchase or manage a parking pass
  • Contact us
  • Interact with us online
 
2. Information We Collect
 
We collect only the information necessary to operate our website and provide parking services.
 
A. Information You Provide
 
When purchasing or managing a parking pass, we may collect:
 
  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Vehicle information (make, model, license plate number)
  • Parking space selection
  • Payment or billing information
 
Note: Payment card details are processed securely by our third-party payment provider (Elavon). We do not store full credit card numbers on our servers.
 
B. Automatically Collected Information
 
When you visit our website, we may collect:
 
  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date and time of visit

 

This data is used for analytics, security, and website performance improvement.

 
3. How We Use Your Information
 
We use your personal information to:
 
  • Process and manage parking pass purchases
  • Administer recurring monthly billing
  • Confirm parking space assignments
  • Communicate about your account
  • Respond to inquiries
  • Enforce parking terms and lot rules
  • Improve our website and services
  • Comply with legal obligations

 

We do not sell your personal information.
 
Vehicle information (including license plate numbers) may be used for lot monitoring, verification of authorized parking, and enforcement of parking terms.
 
4. Consent
 
By providing your personal information, you consent to its collection, use, and disclosure as described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 10).
 
5. Payment Processing
 
Payments are processed securely through Elavon, a third-party payment processor. We do not store full payment card numbers. Payment processing is subject to Elavon’s own privacy and security policies.
 
6. Disclosure of Information
 
We may disclose personal information only when necessary:
 
  • To payment processors (for billing)
  • To service providers who assist in operating the website
  • If required by law, court order, or regulatory authority
  • To protect our legal rights or property
 
All third-party service providers are required to protect personal information appropriately.
 
7. Data Retention
 
We retain personal information only as long as necessary to:
 
  • Maintain active parking accounts
  • Meet legal, tax, and accounting requirements
  • Resolve disputes
  • Enforce agreements

 

Inactive account information may be securely deleted or anonymized after a reasonable retention period.
 
8. Security Safeguards
 
We implement reasonable administrative, technical, and physical safeguards to protect personal information against:
 
  • Unauthorized access
  • Loss or theft
  • Misuse or alteration

 

While no online system is completely secure, we take appropriate steps to protect your information.
 
9. Cookies and Analytics
 
Our website may use cookies or similar technologies to:
 
  • Improve website functionality
  • Analyze site traffic
  • Enhance user experience
 
You can modify your browser settings to disable cookies; however, some website features may not function properly.
 
10. Access and Correction
 
You have the right to:
 
  • Request access to your personal information
  • Request corrections to inaccurate information
  • Withdraw consent (where applicable)
 
To make a request, contact:
 
Heritage Management Ltd.
Heritage Court
95 Foundry St, PO Box 887
Moncton, NBE1C 8N8
reception@heritagemanagement.ca
(506) 853-1918
 
We will respond within a reasonable timeframe as required by law.
 
11. Third-Party Links
 
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
 
12. Changes to This Policy
 
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.